Refund Policy

7-Day Free Trial

All paid plans — Pro Monthly, Pro Annual, Family Monthly, and Family Annual — include a 7-day free trial. You will not be charged anything during the trial period.

If you cancel before your trial ends, you will not be charged at all. If your trial ends and you are charged, our 7-day money-back guarantee applies from the date of that first charge.

Only one free trial is permitted per account. If you have previously used a free trial, you will be charged immediately upon subscribing.

7-Day Money-Back Guarantee

If you subscribe to any MyDebtFlip paid plan and are not satisfied for any reason, you may request a full refund within 7 days of your initial payment. No questions asked. This applies to all plans:

• Pro Monthly — $9.99/month
• Pro Annual — $79.99/year
• Family Monthly — $14.99/month
• Family Annual — $129.99/year

We will process your refund within 5–10 business days to your original payment method via Stripe. Depending on your bank or card issuer, it may take additional time to appear on your statement.

How to Request a Refund

To request a refund within the 7-day window, email us at:

We aim to respond to all refund requests within 1 business day.

After the 7-Day Window

After the 7-day window has passed, subscription payments are non-refundable. This applies to all monthly and annual plans.

When you cancel your subscription after the 7-day window, you will retain access through the end of your current paid billing period. You will not be charged again after cancellation.

Annual Subscriptions

Annual subscriptions (Pro Annual at $79.99/yr and Family Annual at $129.99/yr) are eligible for a full refund within 7 days of the initial payment — no questions asked.

After the 7-day window, annual subscriptions are non-refundable in full. However, if you have a genuine extenuating circumstance, contact us at [email protected] and we may offer a prorated refund for unused months at our sole discretion. We handle these on a case-by-case basis.

Subscription Renewals

Your subscription renews automatically at the end of each billing period. You will receive a payment receipt by email each time a renewal charge is processed.

If you wish to cancel before your next renewal, you must cancel at least 24 hours before your renewal date. Renewal charges that have already been processed are not eligible for refund outside the 7-day initial guarantee window.

Family Plan

The Family plan covers up to 5 family members under one subscription. Refund requests for Family plans follow the same 7-day money-back guarantee policy as all other plans.

If a family plan is cancelled, all member accounts will lose Pro access at the end of the current billing period.

Disputes and Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We respond to all billing inquiries within 1 business day and resolve nearly all issues directly and promptly.

Charges from MyDebtFlip appear as MASEBAS*MYDEBTFLIP on your statement. If you see this charge and do not recognize it, email [email protected] before disputing it with your bank.

Initiating an unwarranted chargeback may result in account suspension.

Free Plan

The Free plan is completely free and does not require a credit card. There is nothing to refund for Free plan users.

Contact

For any billing or refund questions, contact us at:

[email protected]

We respond within 1 business day, Monday through Friday.